Getting help

On Starter, Pro and Agency, choose Support in the app to send a request; you see the answers there and by email. Pro and Agency get faster replies. Anyone can also write to us through the contact page.

Include

• The site address and, for a scan, a link to the report.
• What you expected and what happened.
• For a scan error, the exact message shown.

Problems scanning? Check Bot protection and firewalls first: most failed scans are caused by a firewall, robots.txt or a slow page.